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Common questions

A complete guide to understand everything about Reprtoir.
Getting started

How to install Reptoir?

Reprtoir is a cloud-hosted web application, you do not need to install anything on your computer.

You can access Reprtoir via any web browser on any Windows, Mac, Linux computer connected to the internet, like you would to access thousands of similar services like Gmail or Dropbox).

Reprtoir’s engine runs on particularly advanced technologies, we advise our users to use Chrome, Vivaldi, Microsoft Edge 2019 or any other web browsers using Chromium for which we guarantee 100% compatibility.

Please note that with the exception of the account settings, you will need to use a desktop or laptop computer to access Reprtoir as the workspace does not work on mobile or tablet.

Is it easy to use?

Yes, using Reprtoir is rather straightforward, it does not require any particular knowledge or computer skills.

Whether it be navigation, lists, searches, editing, filtering, sorting, or exporting, there is only one way to do things, no matter what product you are using.

For example, once you’ve become accustomed to using the “filter lists” feature, you can filter any list inside any product the same way, without even thinking about it.

Do you offer a free version?

No, most add-ons have a trial period of 14 days during which you can carry out tests without limitation starting the day you opened your account.
Trial period

Can I try Reprtoir for free?

Yes, when you open an account, you can try all our products and add-ons without any limitation 14-day for free.

What happens at the end of the trial period?

At the end of your trial period, you will be asked to add a payment method (go to Settings> Payment Preferences). Then you will need to subscribe to the products and add-ons you want to use (go to Settings> Subscriptions).

If you decide not to proceed, no action is required. Your account will be deleted automatically 7 days later.
Subscription

What is the subscription process?

You can start any product or add-on subscription at any time by going to Settings > Subscriptions and by clicking the "Subscribe" button after the name of the product or the add-on you want to subscribe.

The subscription will start on the day you activate a product or add-on and its cost will therefore be prorated over the remaining days until the last day of the month.

How do I unsubscribe from a product or an add-on?

You can unsubscribe to any product or add-on subscription by going to Settings > Subscriptions and by clicking the "Unsubscribe" button after the name of the product or the add-on.

In this case, access to the product or add-on will remain active and you will continue to pay until the end of the current month.

Why can’t I access certain products?

In general, the reason is you not have linked your credit card to your account, or, your credit card has expired and you have not updated it in your account. As long as we are unable to debit the amounts charged, access to the products will remain denied.
Billing

How will I be charged for my Reprtoir use?

Reprtoir’s payment policy for the pricing of most of our services is based on usage. With Reprtoir, you only pay for the services you need for as long as you are using them without being tied to a long term contract or managing complex and costly software licenses.

The pricing of Reprtoir is similar to services such as water or electricity. You only pay for services you need and use, if you wish to stop using them you can do so at no additional costs or termination fees.

When will you charge my credit card?

The subscription will begin on the day you activate a product or add-on and will therefore be prorated over the remaining days until the last day of the month.

Do you charge extra set up costs?

Unless you have subscribed to one of our dedicated setup services, which is absolutely not mandatory, you won’t be charged any hidden setup costs. If you require help to bulk import your catalog or require training we can recommend additional services.

Do you charge extra costs per user?

No, whether you are the sole user of an account or your team includes hundreds of people, we do not charge any extra costs per user using Reprtoir.

What payment methods do you accept?

For the time being, we accept payments by Visa, MasterCard and American Express only. Depending on the demand from European customers we will consider the possibility of payments via SEPA direct debit. If you are interested in this payment method please contact us.

Do you accept Paypal?

We do not accept payments by Paypal and do not intend to do so in the future. Our payment method supplier is Stripe. For further information please contact us or go to the Stripe website.

When will my credit card be charged?

Your credit card will be charged every 1st of the month. The amount charged will take into account the totality of the products, add-ons, and other costs used in the preceding month.

Do you provide invoices?

Yes, an invoice in PDF format is made every 1st of the month with the details of usage from the preceding month. It is available for download in the Settings > Invoices page of your account.

Do you provide receipts?

No, the invoice acts as a receipt from the moment the transaction has been charged.

Do the indicated prices include taxes?

No, unless otherwise specified, our public prices do not include VAT.

Will I be paying VAT?

We comply scrupulously with the European legislation for the application of VAT. The added VAT to your invoice depends on your status and on your registered address. If your business is registered in France, you will pay 20% VAT. If your business is registered in any other country in the world, VAT does not apply.

Why do I have to specify my intra-community VAT number?

If your business is registered in a country of the European Union (EU) you have the obligation to indicate your intra-community VAT number in the management interface of your account in order for us to define your eligibility to the payment of VAT Also enabling us to specify your VAT number on the invoice, which is a legal obligation.
Discounts

Do you offer discounts?

The prices of most of our products decrease as you use them, therefore you will benefit from discounts on volume, enabling you to save money as your usage consumption grows.

However, we can offer personalized prices to businesses that exceed our simulator’s threshold. If this is your case, please contact us.

Can I benefit from a discount on long term contracts?

Reprtoir does not offer long term or medium term contracts, our pricing is based on monthly product usage. It is similar to your electricity bill, you cannot pay in advance as you won’t know your future usage precisely.

However and depending on the demand, we would consider setting up a prepayment for our clients which would in return receive a bigger discount. If you are interested in this kind of offer, please contact us.

Will your prices increase in the future?

Yes, this is no secret and it is normal. The more we improve existing functionalities and launch new add-ons the more prices will increase, it’s logical.

However, this increase will only be applied to new customers and to products or add-ons that you have not yet used at the time of the increase. In other words, as a client of a product or add-on, you will not undergo its increase in price, even when we add major functionalities.
Support

Do you offer support?

Yes, all accounts benefit from a free access to our help center. The help center allows you to make searches using keywords and get answers in the form of a user manual often illustrated by an explanatory video whenever we think it is necessary for better comprehension.

You can also reach out to us via our chat and by email on working days for support, Monday through Friday from 9:00 A.M. to 6:00 P.M. Central European Time (CET).

We usually answer in less than 8 hours. We handle requests by order of arrival but also by priority. A request for support that truly has a user blocked will be addressed in priority.

Paying accounts are generally followed by a dedicated agent who will provide specific attention to your questions and issues efficient in helping you.

Your agent will offer to fix certain problems by telephone or via screen sharing depending on the case. We also offer more advanced support options. If you are interested in this kind of offer, please contact us.
Trainings

Do you offer training?

Yes, we offer on-demand introductions and training either remotely or in person. Additional costs may apply. If you are interested in this kind of service, please contact us.
Cancellation

I no longer want to use Reprtoir, what should I do?

To stop using Reprtoir, we invite you to contact us, we would like to advise you on the best options before indefinitely closing your account.

Any other questions?

Reprtoir is committed to music businesses' digital transition.

We offer a 14-day free trial period (no credit card required). Become a customer and benefit from our free data migration services and expert advice.
Reprtoir is committed to music businesses' digital transition.